Get in Touch

Questions about your order, a product, or anything home & kitchen related? Our team responds to every message within 1–2 business days.

✓ Response within 1–2 business days ✓ Mon–Fri support ✓ Email & phone ✓ Serving Germany, Austria & Switzerland

Write to us

Send us a message at any time. We read every email and respond within 1–2 business days. Please include your order number if your query is order-related — it helps us get to you faster.

Customer support

info@luxfi.de

We read every email and respond within 1–2 business days. Include your order number for order-related queries. Off-hours messages are answered the next working day.

info@luxfi.de

Phone

Call us

Prefer to speak directly? Call our support line during business hours. Have your order number ready for order-related queries.

Customer support line

+1 740 272-5703

Available Monday to Friday, business hours. We aim to answer every call. If we miss you, leave a voicemail and we’ll call back within one business day.

+1 740 272-5703

Live chat

Chat with us on Messenger

Prefer a faster back-and-forth? Message us directly on Facebook Messenger. Our team monitors Messenger during support hours and usually replies within minutes.

Usually replies within minutes

Send us a message on Messenger

No app install needed if you already have Facebook on your device. The chat opens in a new window on desktop, or in the Messenger app on mobile.

Open Messenger

Contact form

Send us a message

Fill out the form below and we’ll get back to you within 1–2 business days. The more detail you include, the faster we can help. For order queries, always include your order number.