Questions, answered.

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Shop Pay, Apple Pay, and Google Pay. The exact options shown at checkout can vary slightly depending on your device and location.

Every price on luxfi.de is shown and charged in Euro (EUR), including VAT. The total you see at checkout, shipping included, is exactly what you’ll be charged — no surprises.

No. You’re welcome to check out as a guest with just your contact and delivery details. Creating an account is optional — it just makes things faster next time and lets you view your order history. Either way, your details are handled according to our Privacy Policy.

Yes, as long as it hasn’t shipped yet — which is usually within our 24–48 hour processing window. Email info@luxfi.de as soon as possible with your order number and what you’d like changed.

Yes — as soon as your payment is confirmed, we send a confirmation email with your order number, items, and delivery address. If it doesn’t arrive within a few minutes, check your spam folder before reaching out to us.

This is usually something your bank needs to sort out, not us. Double-check your billing address matches your card exactly, confirm with your bank that the transaction is authorised, or try a different payment method. Still stuck? Email info@luxfi.de and we’ll help.

Orders are processed within 1–2 business days. After dispatch, delivery typically takes 3–5 business days within Germany, 4–6 business days to Austria, and 5–8 business days to Switzerland. These are estimates, not guarantees, and can vary slightly during busy periods.

Yes — every single order ships with tracking, no matter which of our three markets you’re in. You’ll get a tracking link by email the moment your order leaves our warehouse.

Shipping costs are calculated at checkout based on your delivery address and order size, and shown clearly before you pay. We regularly run free-shipping thresholds — if one applies to your order, it’s shown automatically in your cart.

Since Switzerland isn’t part of the EU customs union, parcels crossing into Switzerland pass through Swiss customs and may be subject to Swiss VAT and, occasionally, a small handling fee charged by the courier on delivery. These charges aren’t included in our checkout price and are set by Swiss customs, not by Luxfi.

Once your order ships, you’ll receive an email with your tracking number and a direct link to follow it. If you created an account, you can also find this by logging in.

Delivery estimates are just that — estimates. If tracking hasn’t updated in a while or your order is well overdue, email info@luxfi.de with your order number and we’ll open an investigation with the courier on your behalf, and make it right with a replacement or refund if needed.

Not quite — but they work together in your favour. If you’re shopping from Germany or Austria, EU law already gives you a statutory 14-day right of withdrawal on most online purchases under the EU Consumer Rights Directive, no reason needed. Our 30-day guarantee simply goes further than the law requires, giving you more than double the time to decide.

Switzerland doesn’t have a statutory right of withdrawal for online purchases the way the EU does. That’s exactly why we extend our full 30-day guarantee to Swiss customers too, as a goodwill promise — not because the law requires it, but because we think it’s the right way to sell.

Email info@luxfi.de with your order number and a quick note on why you’d like to return it. We’ll confirm the return address and any packaging instructions within 1–2 business days.

If an item arrived damaged, defective, or wrong, we cover the full cost of return shipping. For a simple change of mind within our 30-day guarantee, return shipping is on you, and we’ll always let you know the cost upfront.

Just send it back unused, in its original packaging, with everything it came with. That keeps things simple and lets us pass the item on in good condition where needed.

Once your return arrives and we’ve checked it over (usually 1–3 days), we process your refund straight back to your original payment method and email you a confirmation. We never charge a restocking fee.

Email info@luxfi.de within 48 hours of delivery with your order number, a short description, and a couple of photos. We’ll arrange a prepaid return label and get you a replacement or a full refund, your choice, at no cost to you.

Care instructions vary by product and material, and we include them on the relevant product page whenever they matter — for example, whether something is dishwasher-safe, needs hand-washing, or should stay out of direct sun if it’s for the garden. When in doubt, a gentle wash and a soft cloth is always a safe starting point.

Yes. We work with trusted suppliers, and every batch goes through a quality check before it’s added to our catalogue, and again before it ships to you. If something ever slips through, that’s exactly what our 30-day guarantee is there for.

We do our best to represent colours and finishes accurately, but screens vary, and natural materials like wood, ceramic, or stone can have slight variations piece to piece — that’s normal, not a flaw. If what arrives looks meaningfully different from the listing, contact us and we’ll make it right.

Many home and kitchen items naturally hold up well beyond 30 days, and any product-specific warranty is noted on its product page. Separately, if an item turns out to be genuinely faulty, our damaged/defective item process (see Returns & the 30-Day Guarantee) applies any time it’s discovered, not just within the guarantee window.

Of course — email info@luxfi.de with the product name or link and what you’d like to know, whether that’s materials, care, or how it’s used. We’re happy to help you pick the right item the first time.

Yes. If you’re shopping from Germany or Austria, your data is protected under the EU General Data Protection Regulation (GDPR), which gives you rights to access, correct, delete, and export your data, and to object to how it’s used.

Switzerland has its own data protection law, the Federal Act on Data Protection (FADP), which gives you similar rights to access, correct, and delete your data. We apply the same careful handling to Swiss customer data as we do everywhere else we operate.

No — never. We don’t sell personal data to third parties. We only share what’s necessary with the partners who help us run the business, like our payment processor and delivery couriers.

Email info@luxfi.de with what you’d like — access, correction, deletion, or anything else. We may need to verify your identity first, and we’ll respond within the timeframes required by GDPR or the Swiss FADP. Full detail on your rights is in our Privacy Policy.

Yes, a small set of essential cookies keep the site and your basket working properly, and these don’t need your consent. Optional analytics and marketing cookies are only set if you agree to them through our cookie banner, and you can change your mind at any time.

Our team is available Monday to Friday, 9:00–17:00 CET, and we reply to every email within 1–2 business days.

Luxfi is a trading name operated by Ecomvest LLC, a limited liability company registered at 30 N Gould St, STE R, Sheridan, WY 82801, USA (Reg. No. 32-0819180). We’re a fully compliant online retailer serving customers across Germany, Austria, and Switzerland.

Email us at info@luxfi.de with your order number and a short description of what you need — that lets us solve most things in one reply.

Yes — call +1 740 272-5703 during our support hours (Mon–Fri, 9:00–17:00 CET) and our team will be happy to help with orders, products, or anything else.

Not currently — we operate exclusively online at luxfi.de, which lets us keep prices fair and focus everything on getting your order to you quickly.