Payment Policy
Accepted Payment Methods
Luxfi accepts the following payment methods at checkout. All available payment options are displayed at the time of purchase and may vary depending on your location, device, and payment provider.
Credit & Debit Cards
Visa
Mastercard
American Express
Card payments made by customers in the EU/EEA may require additional bank authentication in line with PSD2 Strong Customer Authentication requirements. See Section 03.
Digital Wallets
Apple Pay
Google Pay
Shop Pay
Digital wallet availability may depend on your browser, device, region, and saved payment settings.
Alternative Payments
PayPal
Klarna
Pay-later and account-based options are subject to approval by the relevant third-party provider and may not be available for every order or location.
Not accepted
Luxfi does not currently accept bank transfers, cryptocurrency, money orders, checks, or cash on delivery. Payment options are subject to change and this page may be updated accordingly.
Pricing & Currency
All prices displayed on luxfi.de are denominated in Euros (EUR, €). Luxfi primarily serves customers in Germany, and also ships to Austria and Switzerland. Every charge shown at checkout — product prices, shipping, and any applicable taxes — is calculated and displayed in EUR.
Transparent pricing
The amount shown at checkout is the final order amount before you place your order, including applicable product prices, shipping costs, taxes, discounts, and any checkout adjustments shown during the purchase process.
Currency conversion & bank fees
Switzerland is not part of the Eurozone. If you pay from a Swiss Franc (CHF) account or a card issued outside the Eurozone, your bank, card issuer, or PayPal may apply its own exchange rate and may charge a foreign transaction or currency conversion fee. These charges are outside Luxfi's control and are the customer's responsibility.
Taxes and checkout totals
Applicable VAT and any other required taxes or charges are calculated and displayed at checkout in EUR. Customers are responsible for reviewing the final total before submitting payment.
Payment Security
The security of your payment information is important to us. Luxfi uses secure payment infrastructure and industry-standard safeguards to protect payment information during checkout.
Security standards in place
SSL / TLS Encryption
Data transmitted between your browser and luxfi.de is encrypted using secure SSL / TLS technology. Look for the padlock icon in your browser's address bar.
PCI-DSS Compliant Processing
Payment processing is handled through Shopify Payments and secure, PCI-DSS compliant payment gateways integrated with Shopify's checkout infrastructure.
No Card Data Stored
Luxfi does not store complete card numbers, CVV codes, or sensitive payment credentials. Payment details are handled entirely by our secure payment processor.
Strong Customer Authentication (PSD2)
Card payments from customers in Germany, Austria, and the wider EU/EEA may require additional identity verification, such as a one-time code or your banking app, in line with PSD2 Strong Customer Authentication requirements.
Secure checkout
All payment information is encrypted and processed through Shopify Payments and secure third-party payment gateways. Luxfi does not store full payment card numbers, CVV codes, or sensitive payment credentials.
Data Protection
Payment and billing information you provide at checkout — such as your name, billing address, and order details — is handled in accordance with the data protection law that applies in your market.
Germany & Austria (EU)
Payment and billing data for customers in Germany and Austria is handled in accordance with the General Data Protection Regulation (GDPR), including lawful basis for processing, data minimisation, and your rights of access, correction, and erasure.
Switzerland
Switzerland is not an EU member state, so payment and billing data for Swiss customers is instead governed by the Swiss Federal Act on Data Protection (FADP). In practice, Luxfi applies the same GDPR-equivalent safeguards to Swiss customers as it does to customers in the EU.
Full details
For a complete description of what payment and billing data we collect, why, and how long we retain it, see our Privacy Policy.
Billing & Order Confirmation
Payment is collected at the time your order is placed. Once your transaction is successfully authorised, an order confirmation email will be sent to the email address provided during checkout.
When you are charged
Your payment method is charged immediately upon successful order placement.
You will receive an order confirmation email shortly after purchase.
Order information can be referenced using your order confirmation number.
Your billing statement may show the merchant or payment processor name associated with Luxfi.
Payment declined?
If your payment is declined, no order will be completed and no successful charge will be captured by Luxfi. Common reasons include insufficient funds, incorrect card information, expired payment methods, incomplete Strong Customer Authentication, or authorisation failures from your bank or payment provider.
No order confirmation received?
Please check your spam or junk folder first. If you still cannot locate your confirmation, contact us at info@luxfi.de with the email address used at checkout and the approximate transaction amount.
Order Verification & Fraud Prevention
Luxfi reserves the right to review and verify orders before shipment. Orders identified as high-risk may require additional verification to protect both customers and the company from fraudulent transactions.
We may
Contact you by email or phone to confirm billing, shipping, or payment details before dispatching your order.
Place an order on hold while additional verification, including PSD2 authentication, is completed.
Cancel and refund an order if we are unable to verify it to our satisfaction.
Chargeback policy
Customers are encouraged to contact our support team at info@luxfi.de before initiating a chargeback. Most concerns can be resolved directly through customer support, including refunds, replacements, or order investigations.
Filing a chargeback without first contacting Luxfi may delay resolution. Where required, Luxfi may provide order records, payment details, fulfilment records, and carrier tracking information to the relevant payment provider or financial institution.
Refunds & Cancellations
Payment refunds are governed by our Returns & Refunds Policy. The following is a payment-focused summary of common refund and cancellation timelines. All refund amounts are issued in EUR, the currency of the original transaction.
Store credit
Instant
Store credit may be issued immediately once approved and may be used toward future purchases on luxfi.de.
Original payment method
5–10 business days
Approved refunds are processed back to the original payment method in EUR. Processing times vary by bank and payment provider and may take 5–10 business days after refund approval.
Order cancellation
Orders may be cancelled prior to shipment. Once an order has entered the fulfilment or shipping process, cancellation may no longer be possible. Contact us as soon as possible at info@luxfi.de if you wish to cancel an order.
No Subscription Billing
Luxfi does not currently offer subscription-based products or recurring billing services. All purchases on luxfi.de are one-time transactions unless explicitly stated otherwise on a product page. You will not be enrolled in automatic recurring billing without your express consent.
Payment Enquiries
For any payment-related queries, including billing issues, refund status, unrecognised charges, or invoice requests, please contact our customer support team.
This Payment Policy applies to all orders placed on luxfi.de and may be updated from time to time without prior notice. The version published on this page is currently in force. Effective 15 August 2026.